EN: As Chamonix starts to reopen, all nightly rates have been discounted by 15% from those previously advertised, up until 30th November. See our COVID-19 page for the latest information and terms. FR: Suite au deconfinement, tous nos tarifs par nuit sont réduit de 15% pour les séjours jusqu’a 30 Novembre. Veuillez consulter notre page COVID-19 pour les derniers infos et politiques.

Mountain Base & COVID-19

Mountain Base's COVID-19 Policies

Bookings between 1st March & 15th September 2020*

As of the 26th March 2020, the French Government passed emergency legislation outlining new rules to be followed in the tourism sector. These rules specify that for bookings with an arrival date between 1st March and 15th September 2020, if a guest is unable or decides not to travel, they are obliged to accept a credit for the value paid which will be valid for 18 months. If the credit is not used at the end of the 18 month period a refund can then be requested. 

Delayed balance payments for all bookings up to 30th November 2020*

To help our guests at this difficult time, for bookings with an arrival date up to 30th November 2020 you can secure your stay with just a deposit.  We will then remind guests to pay their balance 2 weeks prior to arrival and to pay within 7 days. At this point it should be clear what the current travel situation is.

Bookings for holidays from 1st December 2020 onward*

For the time being, our normal booking conditions would apply for all bookings with an arrival date from the 1st December onward. However, we will continually review our policy as the situation in relation to COVID-19 unfolds.

Safety Measures

In addition to our usual high standards of cleaning, our team will be working to the recommended WHO COVID-19 cleaning guidelines which include disinfecting frequently touched surfaces such as light switches, door handles, appliance handles, bedside tables etc. 

We will continue to provide cleaning materials in all our properties, including disinfectant, for you to use throughout your stay.

All our linen and towels are professional laundered over 90°C. The WHO recommend laundering items above 70°C. 

Social distancing
If our guests prefer we can arrange self check-in's for all our properties.  

All our properties include detailed manuals with information on all the appliances and facilities. Our team will also be available via telephone or email for any queries throughout your stay.
NB: All nightly rates have been discounted by 15% up until 30th November 2020. In addition, our standard discounts on 6 nights (10%) and 7 plus nights (20%) will continue to be automatically applied.

*This includes existing as well as new bookings