Mountain Base's COVID-19 Policies

Booking from 1st March & 15th September 2020*

As of the 26th March 2020, the French Government passed emergency legislation outlining new rules to be followed in the tourism sector. These rules specify that for bookings with an arrival date between 1st March and 15th September 2020, if a guest is unable or decides not to travel, they are obliged to accept a credit for the value paid which will be valid for 18 months. If the credit is not used at the end of the 18 month period a refund can then be requested.

Consequently, if you have a booking between these dates, your options are:

1) Maintain your current booking - the balance will be due two weeks prior to arrival. You can cancel at any time - even after paying the balance and receive a full credit for the amount paid.
2) Move to 2021 for the same dates and same value
3) Move to different dates using the amount already paid as a credit
4) Receive a credit note for the amount paid to be used at the same property within 18 months

Bookings from 16th September 2020 - 30th April 2021*

If a guest is unable or decides not to travel, Mountain Base will provide a credit for the value paid to be used at the same property at a future date.

Consequently, if you have a booking between these dates, your options are:

1) Maintain your current booking - the balance will be due three weeks prior to arrival. If you are unable to travel due to COVID-19 you will receive a full credit for the total amount paid.

2) Move to the following year for the same dates and same value

3) Receive a credit note for the amount paid to be used at the same property for a booking in the future

Delayed balance payments for all bookings up to 30th April 2021*

To help our guests at this difficult time, for bookings with an arrival date up to 30th April 2021 you can secure your stay with just a deposit. We will request balances to be paid as follows:

For Bookings between 1st May 2020 - 30th November 2020

We will then remind guests to pay their balance 2 weeks prior to arrival and to pay within 7 days.

For Bookings between 1st December 2020 - 30th April 2021

We will then remind guests to pay their balance 4 weeks prior to arrival and to pay within 7 days.

Bookings with an arrival date from 1st May 2021 onwards

For bookings from 1st May 2021, for the time being, our standard booking conditions will continue to apply.

Safety Measures

Cleaning

In addition to our usual high standards of cleaning, our team will be working to the recommended WHO COVID-19 cleaning guidelines which include disinfecting frequently touched surfaces such as light switches, door handles, appliance handles, bedside tables etc.

We will continue to provide cleaning materials in all our properties, including disinfectant, for you to use throughout your stay.

Laundry

All our linen and towels are professional laundered over 90°C. The WHO recommend laundering items above 70°C.

Social distancing

If our guests prefer we can arrange self check-in's for all our properties.

All our properties include detailed manuals with information on all the appliances and facilities. Our team will also be available via telephone or email for any queries throughout your stay.

The latest information on de-confinement in France & Chamonix

- Shops - Open

- Bars, Cafes & Restaurants - Open

- Tourist facilities (Hotels, B&Bs, Camping Grounds etc) - Open

- Parks, Museums Monuments, Spas, Gyms & Theatres - Open

- Cinemas - Open

- Chamonix's Lift System - Open (you can find the latest dates and times here)

Please note: Masks are compulsory in shops, when moving around cafes, bars and restaurants and on public transport. They are also compulsory on the high street.

NB: All nightly rates have been discounted by 15% up until 30th November 2020. In addition, our standard discounts on 6 nights (10%) and 7 plus nights (20%) will continue to be automatically applied.

*This includes existing as well as new bookings

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