EN: See our COVID-19 page for the latest information and booking terms. | FR: Veuillez consulter notre page COVID-19 pour les derniers infos et politiques.

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Mountain Base & COVID-19

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Mountain Base's COVID-19 Policies

Covid-19 Cancellation Terms

If the Client cancels 31-56 days before arrival for the reasons below: No charge - the 10% deposit is refundable

  • Travel not permitted from the Clients country of origin to France
  • Travel not permitted from France to the Client’s country of origin
  • France has closed its borders
  • There is a lockdown in Chamonix

If the Client cancels 0-30 days before arrival for the reasons below, MB.com will charge 25% of the total accommodation value

  • Travel not permitted from the Clients country of origin to France
  • Travel not permitted from France to the Client’s country of origin
  • France has closed its borders
  • There is a lockdown in Chamonix
For all other cancellation reasons, our normal Booking Conditions (see point 7) would apply.

Safety Measures

Cleaning
In addition to our usual high standards of cleaning, our team will be working to the recommended WHO COVID-19 cleaning guidelines which include disinfecting frequently touched surfaces such as light switches, door handles, appliance handles, bedside tables etc. 
 
We will continue to provide cleaning materials in all our properties, including disinfectant, for you to use throughout your stay.
 
Laundry
All our linen and towels are professional laundered over 90°C. The WHO recommend laundering items above 70°C. 
 
Social distancing
If our guests prefer we can arrange self check-in's for all our properties.  
 
All our properties include detailed manuals with information on all the appliances and facilities. Our team will also be available via telephone or email for any queries throughout your stay.

The latest information on COVID-19 in Chamonix

  • Shops - Open
  • Bars, Cafes & Restaurants - Open
  • Tourist facilities (Hotels, B&Bs, Camping Grounds etc) - Open
  • Parks, Museums Monuments, Spas, Gyms & Theatres - pen
  • Cinemas - Open
  • Chamonix's Lift System - Open. Lift opening dates.
  • Masks are still required in medical facilities such as the hospital, doctors and dentists surgeries. 


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