EN: See our COVID-19 page for the latest information and booking terms. | FR: Veuillez consulter notre page COVID-19 pour les derniers infos et politiques.

Mountain Base & COVID-19

Mountain Base's COVID-19 Policies

Bookings from 16th September 2020 - 30th September 2021*

If a guest is unable to travel due to travel restriction or boarder closures, Mountain Base will provide a credit note for the value paid to be used at the same property at a future date. 

Consequently, if you have a booking between these dates, your options are:

1) Maintain your current booking - the balance will be due three weeks prior to arrival. If you are unable to travel due to COVID-19 you will receive a credit note for the total amount paid.
2) Move your booking, you can move to the following year for the same dates, subject to availability. If your booking was secured at a reduced rate the price will increment to the price advertised in 2022. If you booked prior to discounts applied in January 2021 the price will remain the same.
3) Receive a credit note for the amount paid to be used at the same property for a booking in the future.

Delayed balance payments for all bookings up to 30th September 2021*

To help our guests at this difficult time, for bookings with an arrival date up to 30th September 2021 you can secure your stay with just a deposit. We will then remind guests to pay their balance 4 weeks prior to arrival and to pay within 7 days. 

Bookings with an arrival date from 1st October 2021

If the current situation continues, we would look to extend our current COVID-19 terms (see above) to cover winter 2021/2022. For the time being, from 1st October 2021 our standard booking conditions will apply.

Safety Measures

In addition to our usual high standards of cleaning, our team will be working to the recommended WHO COVID-19 cleaning guidelines which include disinfecting frequently touched surfaces such as light switches, door handles, appliance handles, bedside tables etc. 

We will continue to provide cleaning materials in all our properties, including disinfectant, for you to use throughout your stay.

All our linen and towels are professional laundered over 90°C. The WHO recommend laundering items above 70°C. 

Social distancing
If our guests prefer we can arrange self check-in's for all our properties.  

All our properties include detailed manuals with information on all the appliances and facilities. Our team will also be available via telephone or email for any queries throughout your stay.

The latest information on COVID-19 in Chamonix

There are currently no confinement measure in place in the Haute Savoie region. However, there is a 7pm curfew. Shops are open but bars, cafes and restaurants remain closed. 

- Shops - Open
- Bars, Cafes & Restaurants - Closed
- Tourist facilities (Hotels, B&Bs, Camping Grounds etc) - Open
- Parks, Museums Monuments, Spas, Gyms & Theatres - Closed
- Cinemas - Closed
- Chamonix's Lift System - Closed 

Please note: Masks are compulsory in shops and on the high street. 

NB: All nightly rates have been discounted by 15% up until 30th November 2020. In addition, our standard discounts on 6 nights (10%) and 7 plus nights (20%) will continue to be automatically applied.

*This includes existing as well as new bookings